RETURNS & EXCHANGES
We gladly accept Returns and Exchanges .
ONLINE PURCHASES BY CANADA & US CUSTOMERS: RECEIVING EXCHANGE OR REFUND.
We offer 15-days hassle-free return for your swimsuit!
Simply email us at firstname.lastname@example.org within 15 days of delivery. Please include the order number in the title. Please use the e-mail address that ordered the swimsuit to get the exchange/return instructions.
Refunds will be issued excluding the original shipping and return label cost.
ONLINE PURCHASES BY INTERNATIONAL CUSTOMERS: EXCHANGE POLICY
Visual Mood Ltd. only accept exchanges on international orders(outside Canada & USA). We do not currently offer returns on any international orders.
'BUY ONE GET ONE' items are not eligible for return. We only accept exchanges on such orders.
For additional information, please email us at email@example.com.
*If a customer fails to contact customer care before shipping their items back, Visual Mood Ltd. reserves the right to deny on said package(s). The package will be held with no refund processed.
The following items cannot be Returned or Exchanged