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RETURNS & EXCHANGES

     

ONLINE PURCHASES BY CANADA & US CUSTOMERS: RECEIVING EXCHANGE/CREDITS OR REFUND.

  

Simply email us at customerservice@visualmood.com within 15 days of delivery using the following format.
Please use the e-mail address that ordered the swimsuit to get the exchange/return instructions. 

 

Refunds will be issued excluding the original shipping and return cost.  
'SALE' collection items are only eligible for exchanges/store credits.
Sorry, no refunds to original form of payment for sale collection items.
  

Exchange or Return: Exchange

Order number: #0000

Items:  Reversible Top Mona - M

            Reversible High Waist Bottom Mona & Faye - M

            Neckerchief & Headband - Mona

Name: yr name

Address: yr address

Phone number: yr phone number

Reason for exchange/return: yr reason

Additional information: Exchange to 

                                     Reversible Top Suzy - M

                                     Reversible Bottom Talia & Suzy - S

                                     Neckerchief & Headband - Terra

 

ONLINE PURCHASES BY INTERNATIONAL CUSTOMERS: EXCHANGE/CREDITS POLICY

 

Visual Mood Ltd. only accept exchanges on international orders(outside Canada & USA). We do not currently offer returns on any international orders. 

  

For additional information, please email us at customerservice@visualmood.com.
 *If a customer fails to contact customer care before shipping their items back, Visual Mood Ltd. reserves the right to deny on said package(s). The package will be held with no refund processed.
  

 

THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED

  

We only ask that the following requirements are met:
- Item/s not in original condition or without returns card and hygiene seal remaining in place.
- Item/s have been worn, washed or altered in any way.
- The care label should only be cut when you are ready to wear your swimsuit. We don’t accept returns/exchanges if the care label is cut.
Unfortunately, we cannot accept any returns that do not meet above requirements. 
We would issue partial refund or no refund regarding swimsuits condition. Please carefully deal with the package.
     

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