RETURNS & EXCHANGES
We gladly accept Returns and Exchanges .
ONLINE PURCHASES BY CANADA & US CUSTOMERS: RECEIVING EXCHANGE OR REFUND.
We offer 15-days hassle-free return for your swimsuit!
Simply email us at firstname.lastname@example.org within 15 days of delivery using the following format. Please use the e-mail address that ordered the swimsuit to get the exchange/return instructions.
Exchange or Return: Exchange
Order number: #0000
Items: Reversible Top Mona - M
Reversible High Waist Bottom Mona & Faye - M
Neckerchief & Headband - Mona
Name: yr name
Address: yr address
Phone number: yr phone number
Reason for exchange/return: yr reason
Additional information: Exchange to
Reversible Top Suzy - M
Reversible Bottom Talia & Suzy - S
Neckerchief & Headband - Terra
Refunds will be issued excluding the original shipping and return cost.
ONLINE PURCHASES BY INTERNATIONAL CUSTOMERS: EXCHANGE POLICY
Visual Mood Ltd. only accept exchanges on international orders(outside Canada & USA). We do not currently offer returns on any international orders.
'SALE' items are not eligible for return. We only accept exchanges on such orders.
For additional information, please email us at email@example.com.
*If a customer fails to contact customer care before shipping their items back, Visual Mood Ltd. reserves the right to deny on said package(s). The package will be held with no refund processed.
The following items cannot be Returned or Exchanged