RETURNS & EXCHANGES

We gladly accept Returns and Exchanges .

 

ONLINE PURCHASES BY CANADA & US CUSTOMERS: RECEIVING EXCHANGE OR REFUND.
Simply email us at customerservice@visualmood.com within 15 days of delivery using the following format. Please use the e-mail address that ordered the swimsuit to get the exchange/return instructions.
'SALE' items are only eligible for exchanges, no returns. 
  
Exchange or Return: Exchange
Order number: #0000
Items:  Reversible Top Mona - M
            Reversible High Waist Bottom Mona & Faye - M
            Neckerchief & Headband - Mona
Name: yr name
Address: yr address
Phone number: yr phone number
Reason for exchange/return: yr reason
Additional information: Exchange to 
                                     Reversible Top Suzy - M
                                     Reversible Bottom Talia & Suzy - S
                                     Neckerchief & Headband - Terra

 

Refunds will be issued excluding the original shipping and return cost.

 

ONLINE PURCHASES BY INTERNATIONAL CUSTOMERS: EXCHANGE POLICY
Visual Mood Ltd. only accept exchanges on international orders(outside Canada & USA). We do not currently offer returns on any international orders. 

  

For additional information, please email us at customerservice@visualmood.com.
 *If a customer fails to contact customer care before shipping their items back, Visual Mood Ltd. reserves the right to deny on said package(s). The package will be held with no refund processed.
  

 

The following items cannot be Returned or Exchanged

  

We only ask that the following requirements are met:
- Item/s not in original condition or without returns card and hygiene seal remaining in place.
- Item/s have been worn, washed or altered in any way.
- The care label should only be cut when you are ready to wear your swimsuit. We don’t accept returns/exchanges if the care label is cut.
Unfortunately, we cannot accept any returns that do not meet above requirements. 
We would issue partial refund or no refund regarding swimsuits condition. Please carefully deal with the package.
     

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