SHIPPING

Pre-order Items 

Pre order items will be shipped on indicated dates.

Note: If you ordered multiple items including pre-order items at a time, we DON'T ship them separately. All your items will be shipped on the date that pre-order items are ready.

Please make sure you place separate orders from pre-order items if you need other items shipped first. 

Processing time

The processing time will be 1-3 business days.

If you have any special request, please leave us a note when you check out (need to receive it before which day, etc.) Or please send us emails if you need to rush the order. 

We will send an email with tracking number once your order is shipped. The tracking information will be updated within 1-2 business days after we ship your order.

Please review your shipping address and make sure the package would be accepted at such address before you submit your order. Buyers are responsible for the shipping cost and return handling fee if an incorrect address is provided. Buyers are responsible for packages lost if incorrect addresses are provided.

If you do not receive one, please email customerservice@visualmood.com    

Estimated shipping time   

Canada:  1-7 business days

United States:  3-7 business days

Other Countries:  10-15 business days 

There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.  There can be the occasional delays due to high volumes during holiday season. 

There can be the occasional delays due to COVID-19 impact. Please allow some more days for processing. 

Import customs and taxes

Buyers are responsible for any import duties, customs and taxes it may apply. These will be due at the point of, or after delivery.

Please understand that we do not have any control for any duties, customs and taxes levied by the designated country. The cost varies according to different policies, so please contact your local customs office to get related information.